Monroe Wheelchair Customer Service
Our business is to make your job easier and to provide quality care to your patients.
- Available 24 hour emergency service
- Evaluation of client for specialized medical equipment products
- Evaluation of client's home for wheelchair and scooter accessibility
- Evaluation of client's workplace for wheelchair and scooter accessibility
- Evaluation of client's feasibility for scooter and wheelchair transport
- Time and travel to secure proper documentation for patient
- Time and labor involved with trial fittings and product sampling
- Pressure mapping for proper wheelchair seating system
- Labor for warranty repair of defective products and wheelchair repair
- Pick-up and delivery of medical equipment products
- Monitoring use of medical equipment products
- Billing of primary or secondary payer sources
- Rework of denied claims
- Follow-up with physicians (progress and compliance)
- We prepare compliance reports for doctors and insurance companies on the patient’s behalf
- Product and technology training for physicians and therapists
- Wheelchair repair and cleaning of equipment
- Loaner products may be available while client's product is in for service
- Labor to build or assemble and test sophisticated mobility equipment
- Installation of stair lifts
- Accepting assignment (we file your claim with the insurance company or Medicare so you receive the maximum benefit available)
