Maximizing Independence, Health, Function and Comfort

You can depend on Monroe Wheelchair for the latest technology in medical equipment and the highest quality healthcare. Our goal is to create levels of independence and function the physically challenged seek.

Our extensive inventory includes:

• Manual and power wheelchairs
• Scooters
• Power seat lifts
• Wheelchair cushions
• Specialty beds and accessibility products
• Support surfaces and supplies
• A full line of repair parts

We are specialists in our field and each client receives the highest quality of healthcare.

Mission and Values

We want to make a difference—a positive difference—for those we come in contact with. We have seen the powerful results of living by the Golden Rule and want to further instill this kind of behavior in our business relationships.

Our pledge is to live according to the following rules:

• We honor and uphold the authority of our leaders.
• We concentrate and focus on our mission.
• We speak positively and encourage others.
• We devote time to recreation and reflection.
• We revere those with wisdom.
• We dignify the gift of life.
• We support traditional family values.
• We utilize only what is rightfully ours.
• We value honesty and tell the truth.
• We respect the property and rights of others.

Staff

The staff has a combined 300 years of experience in the medical equipment industry. Monroe's on-site owner, Doug Westerdahl, continually monitors and works with his staff to improve customer service.

• Several members who are registered with the National Registry of Rehabilitation Technology Suppliers (NRRTS).
• Rehabilitation Technology Specialists who adhere to the National Registry of Rehabilitation Technology Suppliers' Code of Ethics.
• Certified Rehabilitation Technology Specialists (CRTS).
• Paraplegic and Quadriplegic Rehabilitation Technology Specialists.
• Spanish-speaking customer service representatives.

Services

All services and repairs are provided by our factory trained technicians. Items are repaired at our location or can be serviced on-site from our mobile repair units.

We are dedicated to the integration of the following to provide the highest quality products and services to clinicians and home care consumers.

Our consultative services include:

• Product selection assistance
• In-home setup and training
• Clinician and caregiver training
• Technical assistance

Our product knowledge includes:

• Individualization selection matching person to product (there is no one-size-fits-all approach at Monroe Wheelchair).
• Availability of the latest rehabilitation technology to consumer.
• Higher levels of product efficiency.

Reimbursements and Payments

Monroe Wheelchair and Monroe Support Solutions have more participating provider insurance contracts than any other provider in New York State.

Our reimbursement expertise includes:

• Minimized out-of-pocket expense to the consumer.
• Maximum reimbursement from the individual's insurer.
• An easily accessible billing staff to answer consumer questions.  The billing department can be reached at (585)385-8609

Territory Map

Monroe Wheelchair has offices throughout upstate New York.

Corporate Office:
Monroe Wheelchair
3340 Monroe Avenue, Rochester, NY 14618
585 385-3920, fax 585 385-6966
President: Doug Westerdahl (email)

Syracuse Office:
Monroe Wheelchair of Central New York
3140 Erie Blvd. East, Syracuse, NY 13214
315 445-2220, fax 315 445-2059
Branch Manager: Gary Finn (email)

Capital Region Office:
Monroe Wheelchair
18 Hemlock Street, Latham, NY 12110
518 783-1653, fax 518 783-6305
Branch Manager: Dave Torncello (email)

MED Group

A reputation of highest integrity

Monroe Wheelchair is a member of the MED Group. The MED Group is a national network of independently owned and operated rehabilitation and home medical equipment providers, the MED Group represents the industry's providers of choice. The member providers of MED's National Rehabilitation Network are known for their expertise, product knowledge and quality outcomes.

National purchasing power

As a member of the MED Group's national purchasing group, we have the ability to buy for less. These savings are passed on to the consumers and insurance companies.

For more information about the MED Group, visit them on the Web.