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About

Providing Excellent Service for Over 75 Years

Monroe Wheelchair, a five-time Top Workplace Award Winner, is a locally owned and operated provider of Complex Rehab Technology (CRT). Since 1941, we have been creating better lives for people with disabilities and mobility challenges across New York State.

Doug Westerdahl, President and CEO, leads our growing team of compassionate and experienced professionals in the home medical equipment, complex rehab technology, and speech generating device industries.

Get started by contacting us if you have any questions, learning more about our services, or getting to know our team.

Meet Our Team

 

CREATING BETTER LIVES

"We have the awesome responsibility to serve others one life at a time." - unknown.

We understand that you have options when choosing your complex rehab technology provider. We believe it’s our mission, creating better lives, that sets us apart. At Monroe Wheelchair, we will be the premier resource for quality healthcare, complex rehab and assistive technologies in the communities we serve. We will be defined by the compassionate care and tireless efforts made to dignify life through enabling independence, enhancing comfort, and ensuring dreams are brought within reach.

Each of our employees upholds these values: community, excellence, compassion, innovation, and integrity. We also offer CEU courses through our Monroe Learning Network. Check out a few other things that make Monroe the best choice for your mobility:

  • Accredited by The Joint Commission (JCHAO) since 1995
  • A Top Workplace in 2019, 2018, 2017, 2016, 2015
  • Bilingual customer service representatives available
  • Over 85 dedicated employees serving you
  • 13 ATPs that visit homes and facilities across the state, evaluating individual needs for complex rehab technology wheelchairs & products
  • Actively involved in leading industry forums and advocacy groups; such as NEMEP, US Rehab, NCART, NRRTS

 

A Worthy Staff

They are the heart of our business which is why we have over 85 experienced and friendly professionals serving you. Our staff includes:

  • AAC Consultants
  • Bilingual Customer Service Representatives
  • Billing Specialists
  • Factory Trained Wheelchair Repair Technicians
  • Rehab Coordinators
  • RESNA Certified Assistive Technology Professionals (ATPs)
  • Seating & Mobility Specialists (SMS)

If you have any questions about our products and services or would like to contact our team, please reach out to us today! We’re excited to hear from you.

Let’s Talk