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COVID-19 Update Learn about Monroe - A Numotion Company's response and what you need to know.

In the many years we have been privileged to serve our customers and communities, we’ve not seen a challenge quite like the one brought on by COVID-19.  More than ever, we are grateful for the trust you place in our team to always do the right thing. The safety and well-being of our customers and employees are our top priority. As the virus that causes COVID-19 continues to affect our communities, we want to share some immediate steps we’ve taken to help keep our customers and employees safe and healthy.
 
Our teams are closely following guidelines from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and other state and local health organizations. Given that guidance, we have taken the following actions to date:

  • Increasing the frequency of regularly scheduled cleanings and sanitization efforts across all our office locations
  • Reinforcing universal precautions for personal interactions and equipment handling, while deploying additional personal protective equipment (PPE) as necessary and recommended by local health agencies
  • Restricting air travel for all employees and limiting large in-person meetings involving employees, customers and partners
  • Implementing social distancing and encouraging employees whose jobs allow it to work from home
  • Collaborating with manufacturer partners and at this time we are confident we can fulfill all customer orders
  • Exploring with health plans temporary changes to requirements that would allow us to continue serving you and all of our customers while engaging in social distancing recommendations


As we work to navigate this situation, we strongly encourage all customers utilize our existing Virtual Customer Support toolset:

  • myNumotion app - view real-time updates on order information, request service, live chat with Numotion team members and more
  • Remote Service app - utilizes a secure video phone chat to remotely diagnose, and often resolve service issues over the phone

We are continuing to monitor this rapidly changing situation and will communicate any changes in our response plans. Check back regularly for updates.
 
We need your help, too, to keep our customers and employees as safe as possible. If you are experiencing any symptoms, as indicated by the CDC, please call your local branch to reschedule your appointment or our National Customer Care Center (800-500-9150) for further assistance.